Reference

Terms and Conditions That Govern Your x11111 Account

These terms set out the rules between you and x11111 the moment you open an account and start using our services.

Applies on Account CreationJazzCash · Easypaisa · Raast CoveredUpdates Notified in AdvancePakistan Eligibility Dependent on Local Law
x11111 Terms and Conditions That Govern Your x11111 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Start a chat directly from your account dashboard. Our support team can walk you through any clause in these terms, account verification steps, or a payment query during staffed hours.

Email Support

Send your terms-related question to our support address listed in your account settings. Include your account ID so we can pull up your history and respond accurately.

Help Centre

Our Help Centre carries the current version of these terms alongside payment policy details for JazzCash, Easypaisa, and Raast. Check there first for quick answers before raising a ticket.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

Data Retention

We hold your account data for as long as your account is active and for the period required after closure. You can request a copy of your data or ask what we hold through the account settings panel.

Cookie Use

We use session and analytics cookies to keep your account secure and improve how the lobby loads on your device. You can manage cookie preferences from the settings menu on any page.

Account Security

Your account is protected with password authentication and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support to flag the session.

Requesting Changes

To update your registered details — phone number, email, or linked payment method like JazzCash or Easypaisa — submit a request through account settings. Identity verification is required before changes take effect.

Questions About These Terms, Answered

They apply from the moment you complete account registration. Using our services — including making a deposit via JazzCash or Easypaisa — means you have accepted the current version of these terms.

We send a notification to your registered contact details before any update takes effect. The revised terms are also posted in the Help Centre with the date they become active so you can review what changed.

No. Each account is for the registered holder only. Sharing credentials or allowing a third party to transact on your account is a breach of these terms and may lead to account suspension without prior notice.

Disputed transactions must be reported to our support team as soon as possible. We investigate each case using the payment records from JazzCash, Easypaisa, or Raast and respond within the timeframe stated in your account dashboard.

Access to our services depends on local law in your region. These terms cannot override local legal restrictions. Confirming that access is permitted where you are located is your responsibility before opening an account.

Log in, go to account settings, and use the data request option. You can request what we hold or ask to update your registered details. Identity verification is required before we action any changes to your profile.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.