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How x11111 Handles Your Personal Information

When you open an account with x11111 and use payment methods like JazzCash, Easypaisa, or Raast, you share certain personal details with us.

Account data protectionJazzCash & Easypaisa payment privacyRaast transfer securityCookie and device transparencyYour right to request data removal
x11111 How x11111 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the direct route. You can reach us through the live chat in your account, by email, or through the help desk linked in your account settings. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt so you know your request is being processed.

Live Chat Open your account dashboard and tap the chat icon to speak directly with our support team about any privacy concern or data access request.
Email Support Send your data request or privacy query to our support email address listed in the account help section. Include your registered mobile number for faster identification.
Account Help Desk Log into your account, go to Settings, then Help. From there you can submit a formal data query that is routed directly to our privacy team.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply SSL encryption across every page of x11111, including the payment screens where your JazzCash or Easypaisa details are entered. Cookies are used to keep your session active and to remember your preferred language and payment method — you can manage cookie preferences through your mobile browser settings. Account data is retained only for as long as it is needed for operational or legal purposes, after which it is deleted or anonymised. If you close your account, you may request confirmation that your personal data has been removed from active systems.

SSL Encryption

Every page, including JazzCash and Easypaisa payment screens, is protected by SSL. Your data moves between your device and our servers in encrypted form only.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your payment method. You control these through your mobile browser settings at any time.

Data Retention Policy

We keep your account and transaction records only as long as needed for account operations or legal requirements. After that period, data is deleted or anonymised.

Account Closure and Data Removal

If you close your x11111 account, contact support to request removal of your personal data from active systems. We confirm each request in writing.

What You Have Asked About Our Privacy Policy

These are the questions we hear most often from people checking their data rights before or after opening an account. If your question is not covered here, our live chat support can give you a direct answer.

We collect your name, mobile number, email address, and the device information your browser shares with us. If you deposit via JazzCash or Easypaisa, your transaction reference is also logged for verification.

Yes. Payment data is processed through encrypted channels and stored under strict access controls. We do not display your full wallet number after a transaction is confirmed.

Yes. Send a data access request through the account help desk or by email. We will provide a summary of what we hold and how it has been used, within a reasonable timeframe.

Only where necessary — for example, sharing transaction data with Raast or Easypaisa to clear a payment. All third-party sharing is covered by data-handling agreements, and we do not sell your data.

We retain data for as long as required for operational or legal purposes. Once that period ends, data is deleted or anonymised. You can ask our support team for specifics regarding your account.

Contact support via live chat or email with your registered mobile number and a written deletion request. We confirm receipt and let you know the outcome once the review is complete.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.